Delete your SteadyCAD account and data
Published / last updated: 2026-10-25
1. Send a deletion request
Email [email protected] with the subject Account deletion request and your SteadyCAD sign-in email. Tell us whether you want to delete the account and associated data or only previous support messages/attachments. You do not need to reinstall the app. In the app, Account & devices → Delete account opens a prefilled email; you must send it yourself. If no mail app is installed, copy the provided details into your mail service.
2. Verification and timing
Preferably send from your sign-in or previous support email. We may request only the minimum additional information needed to verify ownership or authority. Do not send a password, identity document, payment-card details or drawing originals. After necessary verification, we process the request without undue delay under applicable law and email the result. If more time is needed, we explain the reason and expected schedule.
3. What is deleted or retained
Deletion covers the SteadyCAD Firebase Authentication account, registered devices, premium/purchase links and personal request/history records, plus requested support messages and attachments. Subscriptions already transferred to another account remain with that account; the deleted account email is removed from transfer history. There is no extra retention period unless law or an ongoing dispute requires it. Any exception is explained with the data, reason, legal basis and retention period. Provider backup deletion follows the provider schedule.
4. Cancel Google Play renewal separately
Account deletion does not cancel Google Play billing or delete your Google account. Use Google Play subscription management if you do not want renewal. Deleting SteadyCAD removes that account’s premium linkage and does not automatically transfer the purchase to a new account.
5. Drawings and diagnostics
Save important work first. To remove device-only app data, use Android Settings → Apps → SteadyCAD → Storage → Clear data, or uninstall. Cached/unsaved work may be lost. Exported or shared files need separate deletion at their destination. Disable usage analytics under More → App info & language → App info → Usage analytics to stop Analytics/Crashlytics reporting. Past reports are not indexed by your sign-in email/UID, so account deletion does not automatically identify all of them. Crashlytics begins removal after 90 days; see the Privacy Policy for provider retention and contact us about privacy requests.